Deliveries are made by post or courier depending on the total volume and weight of items ordered. Deliveries should be expected within the hours of 8 am and 7 pm, a signature will be required for all courier dispatched items.
Not going to be at home? Have your order delivered to your business/work address if you do not think an adult will be available to accept and sign for your order.
Orders received over bank holidays or extended breaks will be shipped ASAP following the break, please expect a short delay in delivery. We are open during these times but our couriers and the postal service are not.
|SERVICE LEVEL||TIME||BORDERS ORDERS OVER £20||BORDERS ORDERS UNDER £20||DIY ITEM ORDERS||SAMPLE ORDERS|
|Standard Delivery||3-5 Working Days||FREE||£3.95||£4.95||FREE|
|Standard Delivery Extended* (inc. NI)||3-5 Working Days||FREE||£3.95||£4.95||FREE|
|Standard Delivery Ireland ▲||3-5 Working Days||£15.00||£15.00||£15.00||£5.00|
*Selected postcodes are deemed to be extended or remote areas by our delivery partners, these areas may not get daily deliveries or require additional logistics to complete a delivery.
▲Local sales taxes (VAT) and any customs charges will be payable directly to the postal service prior to delivery of goods.
Express delivery upgrades are available in the checkout allowing your order to be upgraded to a First Class Service (selected postcodes are a two day service including Northen Ireland). Any express order placed before 13:00 Monday to Friday will be dispatched same day (excludes weekends, bank holidays and is always subject to stock) for delivery the next business day**.
**Subject to Royal Mail service guarantees/volume in the postal network, aim of delivery next working day.
OUTSIDE THE UNITED KINGDOM
Although at this present time we do not concentrate on sending deliveries outside the UK, we will happily quote on this service. Please click on the Contact Us page and provide us with the items you would like, the quantity and the full delivery address required.
ABOUT YOUR ORDER
Once we have confirmed your order has been placed you will receive a confirmation email. If a product is out of stock we will email you advising you of a revised delivery date. There are occasions when we have to wait for a products to be printed and so there may be a delay, and this gives you the choice whether to wait or not.
If there is a discrepancy with your order, please notify us within 3 working days. Should you wish to return your order, please email us in advance with your order details and reason for return. Please do not send returns back without contacting us first.
If you are not completely satisfied with your purchase from I Love Borders, you may return it within 28 days of ordering. Please email firstname.lastname@example.org with details of any return prior to sending your goods back.
It must be returned undamaged and in its original packaging with all roll labels for a full refund and postage will be at your cost.
Please include a copy of your advice note or a note with your Order ID, in addition please include your reason for return.
If a product has been produced individually to your specification then there are no rights to return. This does not affect your statutory rights.
Products should be returned to: Returns Department, I Love Borders, Warehouse 1, 679 Eccles New Road, Salford, M50 1AY, United Kingdom. This address should be used for returns only. We do not accept returns on samples.